Customer Service Agent

FM WORLD – We’re hiring!

Due to the development of FM WORLD branch in the UK we are currently looking for a Customer Service agent.

If you want to join us – please do not hesitate, apply! All details below!

Customer Service Agent

Location: London, Ealing/ Hybrid role

The successful candidates will be responsible for:

 Providing general support to customers and Business Partners located in the UK and other English speaking countries.

 Provide outstanding customer service to improve customer satisfaction and relationship

 Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.

 Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.

 Handle emails related to; return material requests, product samples, order referrals, sales promotions, etc.

 Contact customers regarding contract cancellations to determine cause and possible corrective measures.

 Maintain competent understanding of company’s products and business model.

 Planning in-house or off-site activities, like parties, celebrations and conferences.

 Coordinate, analyze and improve customer service functions to meet company goals.

 The above is not an exhaustive list of duties and you will be expected to perform different

tasks as necessitated by your changing role within the organisation and the overall business

objectives of the organisation.

Requirements:

 Very good knowledge of English.

 Knowledge of Polish or any other language is an advantage.

 Proficiency in MS Office (MS Excel and MS Outlook, in particular)

 Familiarity with email scheduling tools, like Email Scheduler and ZOOM meetings,ticketing service called Zammad.

 Excellent time management skills and ability to multi-task and prioritise work.

 Attention to detail and problem solving skills.

 Excellent written and verbal communication skills.

 Strong organisational and planning skills in a fast-paced environment

 Creative mind with an ability to suggest improvements.

 Proactiveness

What we offer:

 Competetive compensation

 Full time contract

 Task oriented working time

 Exciting opportunities for career and to develop skills in international growing company

 Work with great and dynamic team