Office Customer Sales Administrator

Client Services Administrator – Full-Time Role at J&I Cleaning Services – Immediate Start

J&I Cleaning Services is looking for a confident, organised and professional Client Services Administrator to join our office team on a full-time basis.

This is a client-focused role, with the majority of the working day spent communicating with new and existing customers by telephone and email, managing enquiries, arranging site surveys for our field surveyors, booking services and maintaining strong ongoing relationships with our clients.

The successful candidate will be an important point of contact between our clients and the company, ensuring that enquiries and bookings are handled professionally and that clients are kept informed throughout the process.

Excellent spoken and written English is essential for this position, as the role involves regular telephone conversations and email correspondence with clients.

Key Responsibilities:

• Answering incoming telephone calls and dealing professionally with new and existing customer enquiries.
• Speaking with new customers, understanding their requirements, collecting the necessary information and guiding them through the enquiry process.
• Booking site surveys for customers where required and coordinating suitable dates and access arrangements.
• Following up with customers after quotations have been issued and, once accepted, arranging and confirming their service booking.
• Building and maintaining strong relationships with clients, becoming a reliable point of contact for their cleaning requirements.
• Keeping track of the required frequency of clients' services and proactively contacting them when their next service is becoming due.
• Contacting clients to arrange and confirm upcoming services and ensuring all necessary site arrangements are in place.
• Liaising with site managers, security and other relevant contacts before our teams attend, ensuring they are aware of the scheduled visit and that access has been arranged.
• Sending booking confirmations, appointment details, follow-up emails and other regular correspondence to clients.
• Responding to client queries and ensuring that customers receive a professional, friendly and efficient service.
• Keeping customer and booking information accurate and up to date within our office systems.
• Providing general administrative support relating to customer enquiries, bookings and ongoing client communication.

What We Are Looking For:

The most important part of this role is communication. We are looking for someone who is confident speaking with customers, comfortable picking up the telephone and able to build positive professional relationships.

The Ideal Candidate Will Have:

• Excellent spoken English – essential
• Excellent written English – essential
• Confident and professional telephone manner
• Strong customer service and communication skills
• A friendly and approachable personality
• Confidence communicating with different people, from new customers to site managers and maintenance teams
• Good organisational skills and attention to detail
• Ability to follow up with customers proactively rather than waiting for them to make contact
• Good computer and email skills
• Ability to manage multiple enquiries and bookings at the same time
• A professional and reliable approach to work

Previous experience in customer service, administration, bookings, account management or a similar client-facing role would be beneficial, although full training on our services and internal processes will be provided.

Please note: This is not an operations or team-scheduling role. The position does not involve organising our cleaning operatives or allocating teams to jobs. The main focus is customer communication, bookings, follow-ups and building strong relationships with our clients.

Essential Requirements:

• Fluency in both Polish and English (spoken and written).
• Must live in Harrow or surrounding areas.

Ideal Candidate Profile:

We are looking for a proactive, enthusiastic individual who is committed to helping ensure our office operations run smoothly. A team-oriented mindset and a willingness to support colleagues when needed is essential.

If you are interested in this opportunity, please send a short CV to our email address info@jicleaning.com. Suitable candidates will be invited for an interview, and shortlisted individuals may be asked to attend a trial shift. The successful candidate can start immediately.

To learn more about our company and the services we provide, please visit: www.jicleaning.com